Frequently Asked Questions

You may pay your bill in person at our office. Payments should be mailed to 6000 Industrial Drive Athens, Ohio. For your convenience, Le-Ax offers Automated Bill Payment Plans with the payment deducted from your checking or savings account. Please contact the office for information.

You will need to complete a tap application at our office. We will give you a flag to mark where you would like the tap installed. Upon approval, you will need to return to the office to complete a water users agreement, provide a copy of the recorded deed for proof of ownership and pay the tap fees. The normal time frame for a new tap installation is 2 to 4 weeks.

The current cost for a 5/8-inch residential tap is $3,260. Please call the office for the cost of larger meters.

New owners must complete a water users agreement and provide a copy of the recorded deed as proof of ownership. This can be completed at the Office or the agreement can be downloaded from this site. You would need to complete all the information, have your signature notarized and mail the completed agreement to our office. There is no deposit required from an owner.

The owner must sign a landowner waiver to give us permission to transfer the account into your name. You are then required to pay a $50.00 deposit, which will be applied to your final bill. Upon receipt of both the waiver and the deposit the account will be changed into your name.

You need to contact the office at least 24 hours prior to the requested reading date. You will need to provide Le-Ax with a forwarding address for your final billing.

Meters are read each month. The reading dates appear on your billing statements. Estimations occur only when it is not possible for the meter personnel to access the meter pit due to bad weather or the pit being covered.

Boil orders or advisories are issued when a waterline has been depressurized for any reason including repairs of broken or cut water mains or the construction or moving of water mains. Boil advisories are published on this website. Customers in the affected area are also notified by an automated calling system. Boil advisories remain in effect until safe water samples are collected and tested. This testing procedure takes a minimum of 24 hours to complete.

Only water that is used for drinking and cooking purposes need to be boiled. It should be brought to a rolling boil for 1-2 minutes.

The first thing you should do is check the reading dates to determine if you had a problem or extra company during that time frame. You should then check for leaking faucets or a toilet that does not shut off properly. If you still cannot find the cause, call the office and ask to have your meter reading verified. The meter reader will check to make sure the meter reading is correct and see if the meter is running which could indicate you have a leak.